tag:status.memsource.com,2005:/historyPhrase (formerly Memsource) Status - Incident History2024-03-19T09:48:29+01:00Phrase (formerly Memsource)tag:status.memsource.com,2005:Incident/104595882022-07-03T21:01:35+02:002022-07-03T21:01:35+02:00Scheduled Maintenance - July 3, 2022 - Converter2 Maintenance<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>21:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>20:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>12:52</var> CEST</small><br><strong>Scheduled</strong> - Start time: July 3, 2022 @ 8:00 PM CEST<br />End time: July 3, 2022 @ 9:00 PM CEST<br /><br />Customers affected: Users of Project Management and translation editors. <br />Products affected: TMS Job Import and export, preview, translation editors.<br /><br />What will occur during maintenance:<br />Users might occasionally get an error on file import and export or generating preview. This might also affect opening the jobs in the translation editor(s).<br />Job import and export might be slow when successful.<br /><br />Why we're doing this:<br />We need to prepare Backend - service Converter2 for the transition to Kubernetes.</p>tag:status.memsource.com,2005:Incident/99117862022-05-04T15:36:59+02:002022-05-11T17:17:35+02:00Degraded Performance of Memsource TMS (EU) Project Management between 01:55 PM CEST and 03:02 PM CEST<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:36</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:22</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:54</var> CEST</small><br><strong>Investigating</strong> - Project Management component is experiencing performance issues and some pages fail to load properly. Our engineers are currently investigating the cause.</p>tag:status.memsource.com,2005:Incident/98200872022-04-20T19:00:24+02:002022-04-20T19:00:25+02:00Scheduled Maintenance - April 20, 2022 - Project Management Maintenance<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>19:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:38</var> CEST</small><br><strong>Scheduled</strong> - Start time: April 20, 2022 @ 06:00 PM CEST<br />End time: April 20, 2022 @ 07:00 PM CEST<br /><br />Customers affected: Users of Project Management and Editor for Web components. <br />Products affected: Project Management, Editor for Web.<br /><br />What will occur during maintenance:<br />Users logged in within the maintenance window and using Project Management or Editor for Web will be logged out.<br />Users will be able to login again immediately after being logged out.<br />API access won’t be affected.<br /><br />Why we're doing this:<br />We’re increasing the size of the login session storage to prevent unexpected logout from the Project Management.</p>tag:status.memsource.com,2005:Incident/97198292022-04-06T10:19:31+02:002022-04-11T17:00:47+02:00Degraded Performance of Memsource TMS (EU) Project Management between 10:03 CEST and 10:19 CEST<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>10:19</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. At 10:03 CEST, there was a disruption in rendering a few pages within the Project Management. The issue was resolved at 10:19 CEST.</p>tag:status.memsource.com,2005:Incident/89576602022-01-22T07:09:44+01:002022-01-22T07:13:35+01:00Scheduled Maintenance of Database<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>07:09</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>06:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Scheduled</strong> - <b>Start time:</b> January 22, 2022 @ 06:00 AM CET<br /><b>End time:</b> January 22, 2022 @ 08:00 AM CET<br /><br /><b>Customers affected:</b> All TMS customers.<br /><b>Products affected:</b> All TMS products.<br /><br /><b>What will occur during maintenance:</b><br />• Memsource TMS won’t be available for a maximum of 90 minutes within this maintenance window.<br />• While down for the maintenance, customers trying to connect will receive 5xx errors.<br /><br /><b>Why we're doing this:</b><br />We are making a major upgrade of our Project Management and User database to improve the performance and security.</p>tag:status.memsource.com,2005:Incident/90638142022-01-12T20:05:30+01:002022-01-12T20:05:30+01:00Planned Maintenance of Translation Memory Component<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>20:05</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:48</var> CET</small><br><strong>Scheduled</strong> - <b>Start time:</b> January 12, 2022 @ 08:00 PM CET<br /><b>End time:</b> January 12, 2022 @ 08:05 PM CET<br /><br /><b>Customers affected:</b> Users of Translation Memory component.<br /><b>Products affected:</b> Translation Memory.<br /><br /><b>What will occur during maintenance:</b><br />• While maintenance in progress, customers trying to connect can observe longer data loading.<br /><br /><b>Why we're doing this:</b><br />We are making software and performance upgrade of our Product to improve our scaling ability.</p>tag:status.memsource.com,2005:Incident/88339292021-12-18T11:00:30+01:002021-12-18T11:00:30+01:00Scheduled Maintenance of the Project Management<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:56</var> CET</small><br><strong>Scheduled</strong> - <b>Start time:</b> December 18, 2021 @ 10:00 AM CET<br /><b>End time:</b> December 18, 2021 @ 11:00 AM CET<br /><br /><b>Customers affected:</b> Users of Project Management and Editor for Web components.<br /><b>Products affected:</b> Project Management, Editor for Web.<br /><br /><b>What will occur during maintenance:</b><br />• Users logged in within the maintenance window and using Project Management or Editor for Web will be logged out.<br />• Users will be able to login again immediately after being logged out.<br />• API access won’t be affected.<br /><br /><b>Why we're doing this:</b><br />Several updates are being made to improve the performance and security of the Project Management component.</p>tag:status.memsource.com,2005:Incident/87165322021-11-29T18:45:55+01:002021-12-01T16:56:23+01:00Degraded Performance of the File Processing Component Between 3:30 and 5:06 PM CET<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>18:45</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>18:36</var> CET</small><br><strong>Update</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>18:21</var> CET</small><br><strong>Update</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>18:02</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:08</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:08</var> CET</small><br><strong>Identified</strong> - Some users are experiencing decreased responsiveness of Memsource components. We have identified the reason for this degraded performance and are resolving the issue.</p>tag:status.memsource.com,2005:Incident/86933752021-11-26T07:20:19+01:002021-12-02T13:07:18+01:00Performance Disruption of All Memsource Components Between 6:27 and 6:56 AM CET<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>07:20</var> CET</small><br><strong>Resolved</strong> - We detected higher database load at 6:27 AM CET that has caused a short performance disruption of all Memsource components. By 6:56 AM CET, everything was back to normal. Our engineers are investigating root cause and postmortem of the incident is going to be published in the next few days.</p>tag:status.memsource.com,2005:Incident/86928152021-11-26T05:04:39+01:002021-12-02T13:06:53+01:00Performance Disruption of All Memsource Components Between 3:38 and 3:53 AM CET<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>05:04</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>04:40</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>04:36</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.memsource.com,2005:Incident/86864092021-11-25T06:55:00+01:002021-12-02T13:06:02+01:00Performance Disruption of All Memsource Components Between 06:55 and 07:25 AM CET<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>06:55</var> CET</small><br><strong>Resolved</strong> - We detected higher database load at 06:55, DB became unresponsive due to high no. of long-running queries. By 07:25 AM, everything went back to normal. Our engineers keep monitoring the components and investigating the incident.</p>tag:status.memsource.com,2005:Incident/86788252021-11-24T12:20:17+01:002021-12-02T13:05:35+01:00Performance Disruption of All Memsource Components Between 10:55 AM and 11:57 AM CET<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>12:20</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved, speed of Memsource Components is getting back to normal.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>11:33</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>11:10</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.memsource.com,2005:Incident/83953122021-11-04T12:20:10+01:002021-11-10T10:08:13+01:00Performance Disruption of All Memsource Components Between 12:20 and 12:23 PM CET<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:20</var> CET</small><br><strong>Resolved</strong> - Overloaded network has caused a short performance disruption of all Memsource components. This has been resolved.</p>tag:status.memsource.com,2005:Incident/82807362021-10-21T05:30:00+02:002021-10-21T12:16:40+02:00Performance Disruption of All Memsource Components Between 5:45 and 5:50 AM CEST<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>05:30</var> CEST</small><br><strong>Resolved</strong> - We detected higher database load at 5:45, DB became unresponsive due to high no. of long running queries. By 5:50 AM, everything went back to normal. Our engineers keep monitoring the components and investigating the incident.</p>tag:status.memsource.com,2005:Incident/82275762021-10-14T14:36:24+02:002021-10-21T13:50:28+02:00Gradual Degraded Performance of All Memsource Components Between 12:58 and 02:42 PM CEST<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>14:36</var> CEST</small><br><strong>Resolved</strong> - The response times remain stable. The incident has been resolved.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>14:17</var> CEST</small><br><strong>Monitoring</strong> - The response times should be back to normal. We keep monitoring the situation.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>13:54</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>13:40</var> CEST</small><br><strong>Investigating</strong> - Since 12:58 CEST Memsource experiences high response times. We are investigating the root cause of the issue.</p>tag:status.memsource.com,2005:Incident/81728892021-10-07T09:44:54+02:002021-12-06T12:09:59+01:00Degraded Performance of All Memsource Components Between 8:25 and 9:40 AM CEST<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:44</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:31</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. We will be monitoring the results.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:11</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate problems with degraded performance of Memsource components.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:45</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:39</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating problems with degraded performance of Memsource components.</p>tag:status.memsource.com,2005:Incident/81226662021-09-30T14:42:50+02:002021-10-21T12:18:17+02:00Gradual Degraded Performance of Project Management Component Between 02:20 and 02:42 PM CEST<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>14:42</var> CEST</small><br><strong>Resolved</strong> - Between 02:20 PM CEST and 02:42 PM CEST users experienced missing features and not working pages due to the degraded performance of the Project Management component. This has been fixed.</p>tag:status.memsource.com,2005:Incident/80903812021-09-26T17:00:00+02:002021-10-21T12:35:11+02:00Short Degraded Performance of Project Management, Editors, API and File Processing Components Between 05:10 and 05:18 PM CEST<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>17:00</var> CEST</small><br><strong>Resolved</strong> - A significant drop in the database performance resulted in general Memsource unavailability for a few minutes.</p>tag:status.memsource.com,2005:Incident/79897642021-09-14T11:26:00+02:002021-10-21T12:25:13+02:00Partial Degraded Performance of Project Management, Editors, API and File Processing Components Between 11:14 and 11:26 AM CEST<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:26</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:20</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:14</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.memsource.com,2005:Incident/76227162021-07-28T10:30:00+02:002021-10-21T12:35:37+02:00Performance Disruption of All Memsource Components Between 10:24 and 10:29 AM CEST<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:30</var> CEST</small><br><strong>Resolved</strong> - Users were logged out and could not log in due to a short outage because of a heavy temporary database load.</p>tag:status.memsource.com,2005:Incident/75252542021-07-16T15:26:08+02:002021-10-21T12:32:50+02:00Degraded Performance of All Memsource Components Resulting in Decreased Responsiveness<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>15:26</var> CEST</small><br><strong>Resolved</strong> - All components remain fully available within standard response times.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>15:03</var> CEST</small><br><strong>Monitoring</strong> - Response times should be back to normal. We keep monitoring the situation.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>14:35</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>14:11</var> CEST</small><br><strong>Investigating</strong> - Some users may be experiencing decreased responsiveness of Memsource components. We are identifying the reason for this degraded performance.</p>tag:status.memsource.com,2005:Incident/75129462021-07-14T04:42:00+02:002021-10-21T12:33:30+02:00Performance Disruption of API, File Processing, Machine Translation, Project Management, Term Base and Translation Memory Components Between 4:42 and 4:50 PM CEST<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>04:42</var> CEST</small><br><strong>Resolved</strong> - Most of the Memsource components, except for the Editor for Web, experienced a short outage due to a heavy database load.</p>tag:status.memsource.com,2005:Incident/73884902021-07-02T16:16:57+02:002021-10-21T11:36:26+02:00Degraded Performance of Project Management, Editors, API and File Processing Components<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>16:16</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>15:50</var> CEST</small><br><strong>Update</strong> - Our engineers found that the API and File Processing components may also be affected by the issue.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>15:30</var> CEST</small><br><strong>Update</strong> - Our engineers are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>15:01</var> CEST</small><br><strong>Identified</strong> - Our engineers have identified the issue and are implementing a fix.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:30</var> CEST</small><br><strong>Investigating</strong> - Our engineers are currently investigating why some Memsource components are not available for our users.</p>tag:status.memsource.com,2005:Incident/70391982021-05-17T18:30:00+02:002021-10-21T11:52:28+02:00Degraded Performance of Editor for Web<p><small>May <var data-var='date'>17</var>, <var data-var='time'>18:30</var> CEST</small><br><strong>Resolved</strong> - On May 17, 2021, between 6:37 and 7:07 PM CET, Memsource experienced increased system response times for some clients. Later, segment-based search functionality in Memsource Editor for Web, Desktop and Mobile was unavailable for all users for a 5 minute period between 7:07 and 7:12 PM CET.</p>tag:status.memsource.com,2005:Incident/69819132021-05-12T13:00:05+02:002021-05-17T12:23:32+02:00Degraded Performance of Editor for Web and Term Base Components<p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:00</var> CEST</small><br><strong>Resolved</strong> - We have resolved the degraded performance of Editor for Web and Term Base components.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>11:30</var> CEST</small><br><strong>Identified</strong> - We are encountering unexpected performance downgrade due to planned system maintenance.</p>