Degraded performance of all Memsource Components

Incident Report for Phrase (formerly Memsource)

Resolved

This incident has been resolved.

Posted Dec 02, 2019 - 14:48 CET

Update

We are continuing to monitor for any further issues.

Posted Dec 02, 2019 - 12:38 CET

Monitoring

Memsource engineers managed to identify the issue and implement a fix. We are monitoring the results to see if everything is back to normal.

Posted Dec 02, 2019 - 12:36 CET

Update

We are continuing to investigate the ongoing degraded performance of all Memsource components.

Posted Dec 02, 2019 - 11:47 CET

Investigating

Some users started reporting performance issues when uploading files and analyzing jobs. Memsource engineers are currently investigating the issue.

Posted Dec 02, 2019 - 11:21 CET

This incident affected: Memsource TMS (EU) (API, Editor for Web, Project Management).