Memsource users started reporting performance issues both Memsource and Memsource Editor for Web at around 4:13 PM CET. In addition, it turned out that the API component was affected as well. The disruption in service was caused by overloaded converters (services processing imported documents). Our engineers were able to identify this issue which prevented the processing of requests from all Memsource users and completely resolve it by 5:20 PM CET. The core issue lasted 35 minutes (4:20-4:55 PM CET).